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Terms & Conditions of Sale


These terms and conditions of sale which appear on all invoices are the terms and conditions upon which ARTSYS TELECOM, S. L. make all sales.

ARTSYS TELECOM, S. L. acceptance is expressely limited to these terms and conditions in their entirety without addition, modification or exception, and any term, condition or proposals hereafter submitted by Buyer (whether oral or in writing) which is inconsistent with or in addition to these terms and conditions is objected to and is hereby rejected by AT. ARTSYS TELECOM silence or failure to respond to any such subsequent or different term, condition or proposal shall not be deemed to be AT acceptance or approval thereof.

  reserves the right to ammend or modify its Terms & Conditions of Sale  at any moment without prior notice.

ARTSYS TELECOM, S. L. has made efforts to ensure that the information placed in its website is correct and updated. The company, however, accepts no liability  for any eventual errors or omissions in the content of the site.

Orders may be accepted by writting, e-mail, telephone or fax. ARTSYS TELECOM, S. L. will only accept orders from distributors and technological inclusive profile companies but not to end consumers.

Once the order is placed, ARTSYS TELECOM, S.L. will issue and send a proforma invoice including the full details of the order informing the customer and the selected products availability. The customer must then verify the accuracy of the information and notify in writing (e-mail or fax) his agreement or any disagreement or non compliance we must clear up.

Sale quotations or  bids, will only be valid in writting and during the period there estated. If no specific period is indicated, they shall remain valid for 30 days.

Unless agreed otherwise, duties and taxes are not included in our prices that might be modified without prior notice.

Order's total amount and terms and conditions of payment will be reflected in the proforma invoice sent to the customer.

Payment should be made by bank transfer or  direct debit  upon proforma confirmation or, under the conditionss laid down on it. All unpaid invoicesshall bear interest at an amount equal to 1-1.5% of the outstanding balance per month (or the maximum rate of interest allowed to be contracted for by law, whichever is less), commencing upon the date payment is due. Buyer's failure to make timely payment may result in such action as commencement of proceedings for collection, revocation of credit, stoppage of shipment, delay or cessation of future deliveries, repossession of unpaid delivered goods and termination of any one or more sales agreements.

Orders will be delivered within the agreed deadlines from the date of  full payment or, in deferred payments, from the buyer's proforma invoice acceptation.
For all domestic transactions (Peninsula and Balearics), unless otherwise stated on the front of the invoice, shipment cost will be included in the invoice.
In case of shipments to Canary Islands, Ceuta and Melilla, customer will be required to order the collection by himself an therefore meet the shipment costs including clearance and other resulting expenses.

Is there is availability in stock, order confirmations received before 16:00 from Monday to Thursday, or before 13:00 on Fridays, will be delivered in 24 h by courier. If received after these hours, will be delivered in 48 h.

If we only have in stock part of the order,  the customer may request a partial shipment, but must meet then the cost of the two shipments.

The delivery is considered effective  upon remittance of the goods to the transport company.

It is for the recipient to verify the goods upon receipt of them and expose all the caveats and claims that can be justified.

If the products are not complying with the nature and quantities indicated in the delivery order, the customer has to send a registered mail within 2 days after the delivery to  ARTSYS TELECOM, S. L.. After this time has elapsed, goods will be considered accepted by buyer.

ARTSYS TELECOM, S.L.  will not assume any responsability for the transit time once goods have left his warehouse.

will not accept any responsibility for the change of the delivery address stated in the accepted pro-forma invoice. The buyer will meet then the additional freight charges to the new destination.


Deadline for returns is  7 days from receipt of goods by the customer.  No return will be accepted without previous approval.

If purchasers is entitled to return goods he has bought and he does, it must be returned to us in the complete original packaging (accessories, user manual...), in perfect condition, accompanied by the invoice and the return number and the address that you have been assigned by our customer service department. Otherwise, ARTSYS TELECOM, S.L. reserves the right to reject the return. The return shipping expenses will be assumed by the customer, unless our proved error or omission.

Except when goods delivered do not correspond to the accepted pro-forma invoice, returns will be processed as a positive balance to the client that will be remaining for future orders. No refund will be made via transfer credits for banking.

Products ARTSYS TELECOM, S.L. distributes are covered by its manufacturer 1 or 2 years warranty.
Should a Product become defective within this period, ARTSYS TELECOM, S. L. will repair or replace it within a reasonable time.

The warranty does not apply against:

a) Damages or defects due to careless handling, misuse, abuse or failure to follow maintenance or operating instructions not caused by a correct use of the product.

b) Accidents, fires, liquids, chemicals or other substances, floods, vibrations, extreme heat or humidity, improper ventilation, overvoltage, incorrect current/voltage, radiation, electrostatic discharges including lightning and other Acts of God.

c) Unauthorized repair or attempted repairs.

To obtain an RMA, the customer must  request and fill out the ARTSYS TELECOM, S. L. RMA-form (return merchandise authorization) and send it to

Once the warranty period is verified, the customer will receive an RMA number and a document to attach to the wrong or defective product.

The buyer shall send by prepaid shipment when prompted. We will then return also prepaid the repaired or new item. If no fault found, units will be returned (carriage forward).

It is essential to return the product inside its original box (any additional documentation, including shipper's waybill or shipping label must be placed on an outer packaging leaving intact he original one) including accessories/components (cables, networking cables, power supplies, headsets, footswitches, etc.). Any part missing could result in a delivery delay and even paralyze the RMA process.

ARTSYS TELECOM, S. L. does not accept any liability for delays (including deliveries and services) caused by circumstances beyond its reasonable control, and it shall be entitled to an extended term in which to comply. By way of example of such circumstances, this includes (though is not restricted to) strikes, logistical problems, supply and manufacturing problems, interest-rate fluctuations, government action and natural disasters. If the cause lasts for more than 2 months, this agreement may be terminated by either party, without any right to compensation.

The present general conditions are governed by Spanish legislation.
To solve any controversy related with the provisions of these Terms and Conditions or their execution, the customer and ARTSYS TELECOM, S.L. expressly submit to the Courts and Tribunals of Barcelona, waving any other jurisdiction that may correspond.

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